Retail Reverse Logistics White Paper

Type: White Paper
Source: Honeywell
Access: External Resource

Summary

Analyzes growing complexity of reverse logistics in retail, driven by ecommerce and rising customer expectations. Most retailers lack structured processes, leading to inefficiencies, lost revenue, and operational strain. Introduces circular supply chain thinking, where reverse logistics must be treated with the same importance as forward logistics.

Key Insight

Returns are not just a cost. They are inventory that must be actively managed to recover value; poor handling leads directly to lost revenue and waste.

Stats / Facts

• 89% of customers will not return after a bad returns experience
• Only 17% of retailers have a dedicated reverse logistics department
• Returns processing can take 4-6 months in inefficient systems

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